Terms and Conditions

When booking on Megabus Mexico, you’ll see a full breakdown of all costs before you confirm payment. This includes charges from any third-party operators who run the actual travel services. You agree to pay the full amount shown, along with any additional fees charged by your credit card or payment provider, if applicable. Payments can only be made using the approved payment systems listed on the booking page, whether that’s on Megabus Mexico or directly on a third-party provider’s website. If you complete a booking directly on Megabus Mexico, we may charge a small booking fee. The exact amount will be shown at checkout. Please note that service fees are non-refundable because they cover the cost of processing and managing your booking once it’s confirmed. If you pay using certain payment methods—like corporate cards or specific networks such as American Express—there may be an additional fee based on the payment type and applicable laws. These fees are always shown before payment is made and are also non-refundable. Our system automatically detects your payment method and applies the right fees. We provide multiple ways to pay so you can choose the option that works best for you.

Before confirming a booking, we recommend reading the third-party operator’s own terms and conditions. Each provider has its own rules for changes, cancellations, and refunds. Some may allow you to cancel or modify a booking directly through Megabus Mexico or on their own website. If you change your trip, you may have to pay the difference in fare as well as any fees set by the transport operator. Megabus Mexico may also charge a small processing fee for handling changes or cancellations. These service fees are separate from the operator’s own fees and are non-refundable. We can’t guarantee that change, cancellation, or refund requests will be approved. These are always subject to the operator’s terms and conditions, which may include restrictions on how close to departure a change or cancellation can be made. Exchange rate changes can also affect the final refund amount for international bookings. Fraudulent tickets are never refundable or replaceable.

Megabus Mexico provides this website and its functions for your use, but we don’t guarantee that every feature will always be available or free of errors. While we do our best to keep things running smoothly, technical problems, maintenance, and outside factors may cause temporary disruptions. We don’t guarantee that the site or its servers are entirely free of viruses or harmful components, so you should use up-to-date antivirus software. By using our website, you agree that doing so is at your own risk and that you are responsible for your own equipment and connection costs. We may update or change our website at any time through improvements, new tools, or design updates. All site content and intellectual property belong to Megabus Mexico. You may not use bots, scripts, or automated tools to interact with our site in ways that interfere with its operation, extract data, or create fake accounts. Only standard browsers or accessibility tools may be used to access our services.

We are not responsible for the performance, quality, or availability of services offered by third-party transport operators. We act as an intermediary that helps you complete bookings but do not operate the travel services ourselves. We are not liable for website downtime, delays, or technical problems that are out of our control. Nor are we responsible for losses resulting from missed connections, cancellations, or delays by the transport operators. For example, Megabus Mexico isn’t responsible for any costs such as hotel stays, taxis, or flights missed due to changes made by a third-party travel provider. If you are unhappy with our website or terms, your main option is to stop using the site.

When using our website or mobile app, you agree to our use of your personal information as described in our Privacy Policy. That document explains in detail how your data is collected, used, and protected.

You are responsible for meeting all travel requirements, including visas, passports, customs, health, and vaccination rules. Make sure to follow any directions provided by transport operators or shared through Megabus Mexico to avoid travel issues.

When using our website or mobile app, you agree to our use of your personal information as described in our Privacy Policy. That document explains in detail how your data is collected, used, and protected.

We reserve the right to change this Privacy Policy at any time.